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Cuddles Kids Bedding Boutique is UpFront


Home > Customer Service
Customer Service

Welcome ot our Customer Service Section. We want to make shopping with us as easy as possible. We know that you can shop with any number of stores, but today you chose us. We not only want to make your shopping experience plesant with us today, but we want our store to become like family...a trusted place you can come back to time and again.

Feel free to contact us with any questions you may have to make your shopping experience with us pleasant. Our Customer Serivce Hours are:

Monday through Friday 9:00am to 5:00pm PST. We will respond to all inquiries as quickly as possible; and defintely within 48 hours, excluding weekends and holidays.

To CONTACT US:

• All order inquiries must be submitted by email. We are a very small staff and are not always available to answer the phone. Please include the following information in your email:

SUBJECT; ORDER INQUIRY IN THE BODY OF THE EMAIL: Name, order number, items ordered, name the order is placed under and date of order.

We require this information via email to ensure accurate research and response to your order inquiry.

If you need to cancel an order, you must do so in writing via email within 24 hours of placing your order. Refusing receipt of delivery will not enable you to avoid accepting responsibility for the items you have ordered.

Need to place an order by phone? Just give us a call and indicate in the message that you are interested in placing a phone order.

We can also be reached by.....

• Business inquiries: cheryl@cuddleskidsbedding.com

• By standard mail: Cuddles Kids Bedding Boutique 1685 Whitsett Drive El Cajon, Ca 92020

• Phone: 1-877-782-8251(between 9:00am to 5:00pm PST)Monday through Friday


Customer Service

PLACING AN ORDER:

Cuddles Kids Bedding Boutique is proud of our partnership with Yahoo! Yahoo is one of the largest and most trusted ecommerce sites available. Yahoo! takes your security seriously and takes reasonable steps to protect your information, including SSL (Secure Socket Layer) encryption & Yahoo! Merchant Solutions is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.

Please feel secure knowing you can place your order safely online through our shopping cart or by phone if you would rather order in person. Call us direct at 1-877-782-8251 for assistance.

PAYMENTS ACCEPTED:

We proudly accept: Visa, Mastercard, Discover and Paypal, checks and money orders.

Orders paid by check will not ship until after the check has cleared the bank. When paying by check or money order, please add your items to your shopping cart, print the page and mail a copy with you check/money order to:

Cuddles Kids Bedding Boutique 1685 Whitsett Drive El Cajon, Ca 92020.



ORDER PROCESSING:

All orders are processed within 48 hours. This provides a little room for customers who need to make adjustments to their order. Shortly after placing your order, you will receive a confirmation via email. Your credit card is charged at the time of your order. This initial charge is a hold on funds to ensure that the funds are available to complete the processing of your order. We then manually process the charge to remove funds so that your order can be processed. We are required to charge your card at the time your order is processed because the manufacturer will charge us immediately prior to shipping your order to you. This is especially the case for items that are custom made or have monogramming and personalizing as these items cannot be returned once production has begun.

Should an item be on backorder, a member of our customer service staff will contact your directly by email or phone as soon as we become aware of the backordered status to notify you of the delayed shipment. You will then have the option to hold your order for processing once the backordered item returns to stock or cancel your order and receive an immediate refund.

Need your purchase in a hurry?? Please email us as well as leave a note in the comments section notifying us that you may require expedited shipment and we will contact you with rates.

At this time we ship PRIMARILY to the US and Canada (for some items), Hawaii, Alaska and for some products APO.

Some products do ship international. Please email or call us for additional shipping rates.

CUSTOM ORDERS

All orders that are custom made, are monogrammed or personalized especially for you cannot be cancelled after the order has been processed or exchanged or returned. These items are made especially for you and therefore, all sales are final for these items. Please read more in our Exchange/Refunds section.

CALIFORNIA SALES TAX:

The sales tax of 7.50% is applied to all orders that ship to California.

ORDER STATUS:

Once your order has been received and processed, a delivery tracking number will be emailed to you for you to track your order. Not all manufacturers provide the tracking information. But we will do our best to obtain information on the status of your delivery.

PRICING DISCLAIMER:

All efforts are made on a daily basis to keep our pricing and product display current. We display in our online store several thousands of products and there may be occasions where systems errors occur and the incorrect price or non-stocked item may be displayed in our store incorrectly. If an order is placed for an item that has the incorrect price or that is no longer available, we will make all efforts to notify the purchaser immediately upon discovery and offer you the choice to proceed with your order at the corrected price or cancel. We reserve the right to cancel all orders that are incorrectly priced if we cannot process the order at the corrected price.

SHIPPING POLICIES: Shipping and handling costs are based on the merchandise total and include costs of order processing and item selection. For orders shipped to California addresses, sales tax of 9.75% will be added to the shipping and handling costs. Free shipping is offered to all standard, non-furniture orders which total $125.00 or more. Some specialty, large and heavy items require additional shipping charges and these charges are noted in the product description. ** FREE DOMESTIC SHIPPING is available only in the 48 Continental United States. Additional shipping charges are required for items that are able to ship to Alaska, Hawaii, APOfs, PR. Merchandise sent to these locations cannot be delivered to a post office box. Additional charges will also be incurred by the customer should the carrier apply a surcharge due to an incorrect address or product s are returned marked undeliverable.

Most items are shipped between 5-7 business days after your order has been processed, depending on the manufacturer, whether the item is custom made or if the product is manufactured out of the US. If you have any questions about the shipping time, please feel free to contact us prior to placing your order at 1-877-782-8251.

Ground Shipping Rates:

**Order Subtotal** S & H

0 to $24.99 = $8.00

$25.00 to $49.99 = $10.00

$50.00 to $74.99 = $12.00

$75.00 to $99.99 = $14.00

$100.00 to $124.99 = $16.00

$125.00 + = FREE!!!

Please note: The customer is responsible for all freight charges if delivery is returned or refused or cancelled during processing.



INTERNATIONAL SHIPPING

• INTERNATIONAL ORDERS

Cuddles Kids Bedding Boutique has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

WHICH COUNTRIES DO YOU SHIP TO?

International shipping is currently available WORLDWIDE from Cuddles Kids Bedding Boutique. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?

All inquiries regarding your international order should be directed to International Checkout at:

EMAIL: support@internationalcheckout.com.

PHONE: USA Phone: +001.310.601.8196 USA and Canada: +1.866.682.0641 UK Phone: +44.20.8133.2436 Australia Phone: +61.28003.4685 Denmark Phone: +45.36.950312 Sweden Phone: +46.4069.35779 Hong Kong Phone: +852.8175.6057 Japan Phone: +81.50.5534.6826 Finland Phone: +358.(02)3619.0437 Brazil Phone: +55.(11)3717.5368 Dominican Republic Phone: +1809.202.3017 Ireland Phone: +01 443 3715 Mexico Phone: +55 8421 8266 New Zealand Phone: +09 889 0408 All Others: +001.310.601.8196

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.



Delivery Times: Most of our products are ordered directly from the manufacturer and although delivery times may vary most items are shipped within 5-7 business days after the order has been processed. For specialty items like handmade furniture, custom orders, or luxury items please note the specific shipping time indicated on the item description page and include an additional 3-5 days for delivery.

Designing and creating your child's nursery or room can be fun and exciting. We understand this excitement and make it a priority to get your purchase to you as soon as possible. There may be situations outside of our control which may delay the delivery of your purchase such as a product backorder. We will make every effort to inform you of this backorder as soon as possible and ship your purchase to you immediately upon arrival.



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